Return and Refund Policy
Terms and Conditions:
Items directly purchased from gloriouscollection.com can be returned in 30-days for a full refund or exchanged under the following circumstances:
- Missing, Damaged, or Wrong Items.
Please inspect your order as soon as you receive it. We always do our best to deliver your order in an efficient manner and strive to make sure your orders are complete and undamaged. If in the unlikely event your order is missing, incorrect, or damaged, please contact us immediately.
- Malfunction or Serious Product Quality Issues.
Take a picture of the defective/incorrect item(s) showing the issue.
Email us at firstname.lastname@example.org
- 30 day Return Policy: If you do not like/are not satisfied with an item within 30 days of receiving it, you can return the item for a refund or an exchange providing it is in the condition they were received in. Products must be returned in the condition they were received in. If products show evidence of installation or user abuse, or are not in a resalable condition when returned, then the user will not be eligible for a refund or exchange. Should you with to make a refund or exchange, you will be liable for return postage costs.
- Any item that is damaged through customer misuse or missing parts due to customer tampering cannot be returned or refunded.
- Before returning an item, please make sure that you contact our service team at email@example.com, this helps us to make sure your return is received in a safe and timely manner. Should you fail to notify us of a return being made, We will not be held accountable for loss of stock and/or losses incurred due to negligence when in transit.
- For non-quality-related warranty claims,the buyer will be responsible for all shipping costs.
Return and Refund Procedure
If you are looking to apply for a return or refund,please email the following information to firstname.lastname@example.org, we will send a confirmation email to you within 3 business days of your request.
- Order ID
- A description of the reason for your return
- A video/image that explains the issue
- We will confirm if the package is unopened or not, and will supply a return address to customer.
- Customer will then send back the package and device.
- Customer must then provide a tracking number for their delivery.
- Our processing centre will confirm there are no issues with the return.
- Refund will be processed.
The customer can cancel the order before the goods are delivered.